“Industry experience, knowing and understanding customers and beneficiaries is essential to successfully launching a social enterprise”

“We have invented this term ‘relationshipping’, meaning the action of creating and maintaining a relationship, which can drive growth”

“We started Clickability as a way to effectively support consumer rights so that people with disabilities have all the information they need to make the best decisions for themselves” 



In this episode, Mike and Aviva discuss Aviva’s journey from social work and mental health into working with people with disabilities.  Aviva talks about her perceptions of the problems people with mental health issues and disabilities face including a lack of access to information and decision making power.

Aviva explains what the implementation of the National Disability Insurance Scheme (NDIS) means for health and disability care consumers and how this will challenge the current sector, system and state of service provision.

We discuss social entrepreneurship, understanding customers and beneficiaries; gaps in our current disability care system and how Clickability is working to empower people with disabilities.




Aviva is a PhD candidate at the University of Melbourne, a Westpac Social Change Fellow and Co-founder of Clickability – an Australian disability service directory, which features ratings and reviews from the people who actually use the services.

Clickability lets you find out about services, share your experiences and connect with others about issues that matter to you.

Clickability was founded in 2014 by two passionate social workers, Jenna and Aviva. They believe in consumer rights for everyone, and a key part of this is access to awesome information. The Clickability goal is to develop a cooperative and empowering Australia for people with disability, supported by relevant, reliable services designed around consumer needs.


TWITTER @_clickability